This Renewal Policy explains the terms and conditions for renewing subscriptions for Smartconnect services. By using the Smartconnect website and services (the “Service”), you agree to follow the terms in this Renewal Policy.
1. Subscription Renewal
1.1 Automatic Renewal: Smartconnect subscription plans are set to renew automatically at the end of each subscription period.
1.2 Notification: Users will receive an email 3-5 days before the renewal date. The email will include details about the renewal and how to cancel if needed.
2. Cancellation of Renewal
2.1 Cancellation Deadline: To stop automatic renewal, you must cancel before the renewal date mentioned in the email notification.
2.2 Cancellation Process: Users can cancel automatic renewal through their account settings on the Smartconnect website or by contacting customer support at [email protected].
3. Refund for Renewals
3.1 Refund Policy: Refunds are not available for renewals. Users must cancel their subscription before the renewal date to avoid charges.
3.2 Refund Requests: Refund requests for renewal charges will not be processed. Requests must be made before the renewal date.
4. Changes to Subscription Plans
4.1 Plan Upgrades/Downgrades: Users can upgrade or downgrade their subscription plan at any time. Changes will take effect in the next billing cycle.
4.2 Notification of Changes: Users will receive a 3-5 day notice if there are any changes to subscription plans or pricing.
5. Contact Information
If you have any questions about this Renewal Policy, please contact us at [email protected].