This Refund Policy explains the conditions under which Smartconnect provides refunds for its services. By using the Smartconnect website and services (the “Service”), you agree to the terms in this Refund Policy.
1. Refund Eligibility
1.1 30-Day Money-Back Guarantee: Smartconnect offers a 30-day money-back guarantee for users who are not satisfied with the Service.
1.2 Eligibility Criteria: To get a refund, you must meet the following conditions:
The request must be made within 30 days of the first purchase.
You have not broken our Terms of Use while using the Service.
2. How to Request a Refund
2.1 Contact Customer Support: To ask for a refund, please email our customer support team at [email protected] with the following details:
Your name
Date of purchase
Reason for the refund request
2.2 Refund Processing: After receiving your request, our customer support team will review it. If your request meets the eligibility criteria, the refund will be processed within 3-5 business days.
3. Exceptions to Refund Policy
3.1 Free Trials: Refunds do not apply to free trials. Users can test the Service during the trial period before making a purchase.
3.2 Renewals: Refunds are not given for subscription renewals. Users should cancel their subscription before the renewal date to avoid being charged.
4. Chargebacks and Disputes
4.1 Chargebacks: If you request a chargeback or dispute through your payment provider without contacting Smartconnect first, your account may be suspended or terminated.
4.2 Communication: If you have any problems or are unhappy with our Service, we recommend reaching out to our customer support team first to resolve your concerns.
5. Contact Information
If you have any questions about this Refund Policy, please contact us at [email protected].